Customs to close customer services at Vuosaari

Finnish Customs will close down its customer services at Vuosaari Customs on June 1, said an official press release.

The services at Vuosaari will be provided by making use of e-services and other alternative services. The re-organisation of the customer services is part of the digitalisation of Finnish Customs.

Most of Customs’ services are electronic, and most of the customers use them. The remaining service needs can be covered by using alternative services and the service for pre-booked appointments in certain limited situations. Customs Business Information can provide advice on the available service alternatives on a case-by-case basis.

Behind the introduction of centralised customer services for the customs offices is a project initiated in 2014, which set out to evaluate the need for customer services at the customs offices.

On June 1, 2019, Customs will have closed down the customer services at 21 customs offices in accordance with the project plan. The project will now end with Vuosaari.

“As the project draws to an end, we can say that, in general, our customers have been successful at finding our e-services and alternative services. Indeed, I wish to thank our customers for their flexibility, without which this project would not have been successful,” said Sari Bjong, Head of Tax Collection.