System update delays customs duty refunds

The payment of customs duty refunds is being delayed due to renewal of the data system by the Finnish Customs, said an official press release on Monday.

As part of the renewal of the customs declarations for import, the payment systems of Customs are also renewed.

The changes are based on the multi-annual reform of the EU customs legislation, which aim is to offer customers smooth electronic customs declaration systems.

Customs can be requested to correct any imposed customs duty for lowering the amount and for getting a refund.

If an amendment to a customs clearance decision is requested for a declaration submitted in the Import Declaration Service for private persons, in the Customs Clearance Service or by message exchange after 19 April, the processing time is longer than usual because of the system reform.

Duty refunds will be paid from the end of September. Customs processes amendment requests in order of receipt.

The Customs authorities apologise for any inconvenience due to the technical issue.