HUS sends double invoices to clients due to technical error
Published : 01 Oct 2024, 00:07
The Helsinki-Uusimaa Hospital District (HUS) has sent invoices twice to some clients due to a technical error, said HUS in a press release on Monday.
The authority sent the double invoices on September 23 and 24 and the error affects both paper invoices and e-invoices.
HUS send a letter to the clients affected by the error.
If the clients received two invoices from HUS having the exact same content, the authority requested them to check the invoices and pay only one of them.
The clients are also requested to discard the extra invoices or delete it in their online banking services.
The clients need not to contact the customer service separately.
The authority also assured to refund the extra payment, if the clients already paid the same invoice more than once.
The authority also apologised for any inconvenience caused by the error.
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