Kela to introduce single benefit application model

The national social insurance institution- Kela is working on a single benefit application model in accordance with the time frame set in the government Programme, said Kela in a press release on Wednesday.

Through a competitive tendering process, Kela has selected Gofore Oyj as its partner for the implementation.

The aim of the single benefit application service is that the customer can apply for several benefits using a single application form.

Kela will implement the single benefit application model using off-the-shelf software.

The procurement process began in spring 2024, and from the tenders submitted, Kela selected Gofore Oyj as a partner.

The procurement was arranged as a competitive dialogue.

“The single benefit application model is an important step forward in the development of even more accessible and customer-oriented services,” said Sari Hänninen, Director for Nationwide Customer Service of Kela.

“Our goal is to launch a single benefit application service by summer 2025, initially for the use of unemployment benefit applicants. From the start, the service will also include a check of the applicants’ need for housing allowance,” said Miikka Saarteinen, Programme Director of Kela.