Helsinki ranks best Airport in Northern Europe for 4th year in row

Passengers selected Helsinki Airport as the Best Airport in Northern Europe for the fourth time in the international airport service survey conducted by Skytrax.

This is an excellent achievement in global terms as well, since Helsinki Airport is also placed second in its category of 20–30 million passengers, said a press release issued by7 Finavia, the company that operates the country’s airports.

“We are very happy with the recognition from Skytrax as a demonstration of Helsinki Airport’s ability to succeed in international competition. It gives us a strong foundation for future endeavours when air traffic begins to recover from the coronavirus crisis,” said Ulla Lettijeff, the airport director of Helsinki Airport at Finavia.

For the past couple of years, Finavia has been investing heavily in developing the customer experience in close cooperation with the companies and authorities operating at the airport.

“The Skytrax award is not just a coincidence. Developing customer experience is at the core of Finavia’s strategy. Furthermore, everyone working at Helsinki Airport shares the ambitious goal to provide world-class services,” Lettijeff said.

The Skytrax Survey is a global passenger survey measuring the service level of airports, covering more than 550 airports around the world.

The passengers evaluate the service and product level of airports throughout the entire passenger path from the terminal entrance up to their seats in the airplane. The current survey covers the six-month period from September 2019 to February 2020.