Helsinki Airport ranks Europe's best airport again in its size category

The Helsinki Airport has been awarded as the best airport in Europe in the 15 to 25 million passengers size category for second consecutive year and five times in last six years, said Finavia, the company operates country´s airports in a press release on Monday referring to a passengers’ survey.

The ASQ Award (ASQ, Airport Service Quality) given to airport company Finavia is based on an annual international survey involving 400 airports in 95 countries.

“We are extremely grateful for this award and are proud that our work for a first-class customer experience is also recognised internationally. We have succeeded in raising the level of customer satisfaction at Helsinki Airport over the long term, and the ASQ survey result for 2023 is the best in the airport’s history,” said Chief Executive Officer of Finavia Kimmo Mäki.

The award is given annually by Airports Council International (ACI), the international umbrella organisation for airports. The award is based on a continuous measurement of customer satisfaction and service quality.

In the ASQ survey, air passengers evaluate 30 different service categories at different stages of the passenger journey. These include guidance, customer service and check-in, as well as shopping and dining options. Every year, about 4,000 air passengers are interviewed at Helsinki Airport for the survey.

“I’d like to thank all Finavia employees as well as the entire airport community for the work we are doing together to ensure a smooth travel and customer experience. World-class customer experience is built of many pieces that every company and person operating at the airport can influence through their own actions,” Mäki said.

Finavia has won an ASQ Award five times in the past six years. The award has been given to Helsinki Airport for its merits in 2018, 2019, 2020, 2022 and 2023.