Helsinki Airport ranks Europe's best airport in its size category

The Helsinki Airport has been awarded as the best airport in Europe in the 15 to 25 million passengers size category, said Finavia, the company operates country´s airports on Monday referring to a passengers’ survey.

The Airport Service Quality (ASQ) Award given to the Finnish airport company Finavia is based on an annual international survey involving 400 airports in 95 countries.

The award is given annually by Airports Council International (ACI), the international umbrella organisation for airports.

“We are very proud that our work to develop the customer experience at Helsinki Airport has received international recognition year after year. Customer satisfaction at our airport has increased over the long term, and the result for 2024 is the highest in the airport's history,” said Ulla Serlenius, Finavia’s Helsinki Airport Director.

The international ASQ Award is based on a continuous measurement of customer satisfaction and service quality. In the ASQ survey, air passengers evaluate 30 different service categories at different stages of the passenger journey. These include guidance, customer service and check-in, as well as shopping and dining options. Every year, about 4,000 air passengers are interviewed at Helsinki Airport for the survey.

Helsinki Airport has won the ASQ Award six times in the last seven years. The award was granted in 2018, 2019, 2020, 2022, 2023 and most recently in 2024.